Terms and Conditions | Metal Detectors Namibia

ABOUT US

Metal Detectors Namibia supplies top metal detector brands and related metal detecting gear to Namibia including online sales via this website: https://metaldetectorsnamibia.com

Metal Detectors Namibia is operated and managed by EPIC Agencies (PTY) LTD, a registered South African company with registration number 2018/366542/07 and VAT number: 4280295801.

Purchases made from the site are subject to the terms and conditions of this agreement. By shopping or browsing on this site, you acknowledge that you have read, understood and agreed to be bound by this Agreement, and the other policies displayed on this site.

TERMS OF USE OF THE METALDETECTORSNAMIBIA.COM WEBSITE

The METALDETECTORSNAMIBIA.COM website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose without prior written consent.

DISCLAIMER OF WARRANTY IN TERMS OF SITE CONTENT

The contents of this site are provided “as is” without warranty of any kind. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation – data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

OUR RIGHTS

We reserve the right to:

Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

Change these Conditions from time to time and your continued use of the Website, (or any part of) following such change, shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

All prices are subject to change without notice. All prices are subject to exchange rate fluctuation.

We offer products for sale, subject to them being in stock with our suppliers at the time of purchase. Being an online shop, we do not physically carry any stock. Feel free to confirm stock with us prior to making a purchase. If you do make a purchase and the item is not in stock, we reserve the right to cancel the order and refund you in full.

Errors and Omissions Expected. (E&OE)

PRIVACY POLICY & USE OF YOUR E-MAIL FOR OUR MARKETING MAILING LIST

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than what is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet Service Provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Website from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

By registering on METALDETECTORSNAMIBIA.COM, you agree to be automatically subscribed to our marketing mailing list permitting us to send you newsletters and information about our website, events, promotions, etc. You will have the opportunity to UNSUBSCRIBE at any time, by clicking on the unsubscribe link contained within any of our communications.

METALDETECTORSNAMIBIA.COM will not sell, share, or rent your email address or any other personal information collected on this site. We will take all measurable steps to ensure that your details remain confidential at all times.

If you have any questions or concerns about our privacy policy or use of your e-mail for our marketing mailing list, please send us an E-mail. By using this website, you signify your acceptance of our Privacy Policy and use of your E-mail for our marketing mailing list.

THIRD-PARTY LINKS

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

PRODUCT AVAILABILITY AND DELIVERY POLICY

All products advertised on the Metal Detectors Namibia Online Shop are guaranteed to be genuine and new. We source all products through the official manufacturer and appointed distributors.

While we make every effort to keep our online shop updated with available stock, there may be instances where a product appears available for purchase while we’re out of stock. As our website does not indicate real-time stock availability, we strongly recommend contacting us to confirm stock availability of your chosen item prior to placing an order.

Please be advised that we are unable to guarantee the availability of any specific product at any given time. We will, however, make every effort to fulfil your order with the requested detector. In the rare case that a product is no longer available after the conclusion of a sale, we will promptly notify you. At that point, you will be given the option to select an alternative product or choose to receive a full refund.

By keeping this in mind when shopping with us, you can help ensure a smoother and more reliable purchasing experience. We’re here to assist you, so please don’t hesitate to reach out if you have any questions about our products or their availability.

DELIVERY TO NAMIBIA & delivery charges

When you shop at METALDETECTORSNAMIBIA.COM, rest assured that we’ve got you covered. We deliver directly from South Africa to Namibia, all costs included, within 7 working days, streamlining the process so you can focus on the excitement of getting your new metal detector.

Delivery to Namibia is FREE for all orders over R3,000. For orders under R3,000, we charge a flat rate of R700. This pricing includes all delivery costs, including import tax and VAT, which we pay upfront on your behalf. See the list of areas we deliver to in Namibia below.

Don’t let the term ‘importing’ scare you off. We handle all the necessary paperwork and logistics, making it a hassle-free experience for you. The best part? No hidden fees or unexpected costs upon delivery.

Deliveries to outlying areas, plots, hospitals, universities, shopping centres and other non-residential type properties may incur additional delivery charges. Delivery charges are therefore subject to change, and we reserve the right to requote you on delivery. Should the delivery costs change, we will inform you, and you will have the choice to either pay the difference or cancel your order, in which case we will refund you in full.

Once your order is confirmed, we prepare a “Clearing and Forwarding Instruction” form for you to sign. With that completed, your detector will be on its way. Expect your delivery within 7 working days from dispatch to major areas. Please allow a few days extra for delivery to outlying areas. Our courier does not deliver directly to farms or similar remote sites. In such an instance, the product will be available for collection from the nearest depot in the towns listed below.

AREAS WE DELIVER TO IN NAMIBIA

Arandis
Aranos
Ariamsvlei
Aus
Aussenkehr
Bagani
Bethanie
Eenhana
Gobabis
Gochas (Wednesday Delivery Only)
Grootfontein
Grunau
Helmeringhausen
Henties Bay
Kamanjab (Delivery once a week)
Karasburg
Karibib
Katima Mulilo
Katitiwe
Keetmanshoop
Khorixas
Kombat
Koës
Luderitz
Maltahohe (Wednesday Delivery Only)
Mariental
Nkurekuru
Noordoewer
Ohangwena
Okahandja
Okahao
Okakarara
Okongo
Omaruru
Ombalantu
Ondangwa
Onethindi
Ongwediva
Opuwo
Oranjemund
Oshakati
Oshana
Oshikango
Oshikuku
Oshivelo
Otavi
Otjiwarongo
Outapi
Outjo
Rehoboth
Rosh Pinah
Ruacana
Rundu
Stampriet
Swakopmund
Tsandi
Tsumeb
Usakos
Walvis Bay
Windhoek
Witvlei

UNDELIVERABLE PACKAGES

Occasionally packages are returned to us undeliverable. Should this event take place, every attempt will be made to contact you to make arrangements for re-shipment.

ORDER PROCESSING

Order processing will not begin until we receive a confirmed order and full payment reflects in our bank account.

WARRANTY, RETURNS AND REFUNDS POLICY

All products are warranted to be new and free of defects at the time of shipping. All products are subject to the manufacturer’s terms and warranties.

In the unlikely event that a product should become faulty during the warranty period, the product may be returned to effect repair or replacement. If reporting the fault to us within 7 days of receiving the product, we will cover the cost of having the faulty product collected and returned to you. If the fault occurs after 7 days of receiving the product, then the costs to return the product and return it to you will be for your account.

Before returning faulty products, you agree to contact us first so that we can provide you with the necessary details to effect the return.

The manufacturer or its official distributing agent will, at their sole discretion, determine if the repair or replacement can be honoured under the terms of the warranty. Their decision is final, and no correspondence will be entered into.

Unwanted goods may be returned for a refund within 7 days of having received your order on the condition that all returned goods are returned unopened in their original packaging, along with all the original contents. All unwanted goods are subject to a 15% restocking fee. Delivery fees will not be refunded, and the cost of returning the goods will be for your account.

PRICING AND PRODUCT INFORMATION

EPIC Agencies (PTY) LTD is VAT registered (VAT number: 4280295801), and all advertised prices include VAT.

While we strive to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, images, information related to text, pricing, availability, product descriptions and package contents) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, METALDETECTORSNAMIBIA.COM shall have the right, in its sole discretion, to refuse and cancel any orders. Cancelled orders already paid for will be refunded to you in full.

PAYMENT OPTIONS

Payment can be made by Electronic / Internet Banking Transfer (EFT) and Debit / Credit Card. If selecting EFT as your payment option during checkout, our banking details will be e-mailed to you upon completion of the checkout process.

EFT (ELECTRONIC FUND TRANSFER)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to Checkout and confirm your order. You will receive an e-mail confirmation of your order where METALDETECTORSNAMIBIA.COM’s bank account details for payment will be provided. Your order will only be shipped once the funds reflect in our bank account as detailed below.

As a reference, please specify your Order Number.

BANKING DETAILS:

Bank: FNB
Account Name: EPIC Agencies (PTY) LTD
Branch & Code: MyBranch | 255355
Account No.: 62852280397
Account type: CHEQUE